Wipro - Chennai

Experience - 5 to 8

Key Skills - Process Delivery, Technical Support, Troubleshooting, Escalation Management, SLA Compliance, Performance Monitoring, Customer Service, Product Support, Process Improvement, Training & Mentoring, Team Leadership, Communication Skills, Call/Email Handling, Documentation, Root Cause Analysis ,

Wipro - Bangalore

Experience - 0 to 2

Key Skills - Test Case Design and Execution, Test Planning and Strategy, Requirement Analysis, Manual Testing, Automation Testing, Model-Based Testing, Test Life Cycle Management, Defect Tracking and Reporting, Test Environment Setup, Test Automation Framework Design, UAT (User Acceptance Testing), Quality Assurance and Control, Bug Detection and Documentation, Dashboard and Test Reporting, Test Management Tools (e.g., TMS, JIRA), Communication and Customer Interaction, Process Adherence and SLA Compliance, Continuous Improvement, Analytical and Problem-Solving Skills, Time and Effort Tracking,